📬RETURNS AND WARRANTY

EXCHANGES AND REFUNDS

  • Make a return

    You may request an exchange of your item within 30 days of receipt of your order. The return costs are at your expense. The returned item must be intact, unopened and in its original packaging. Thank you to join to your sending:

    - the product(s);
    - the number of the order concerned;
    - the return form (French version, English version)


    Address your package to the appropriate address according to your location:

    USA

    Singapor

    Australia

    Canada

    Nooz Optics

    313 Talbot Blvd

    Chestertown, MD 21620

    USA

    Europe and other countries   

    LOGVAD E-shop Nooz

    17bis rue du Pont Tunnel

    7730 Estaimpuis

    Belgium 

      

    Failure to comply with these conditions, in particular the return conditions, will prevent Nooz Optics from exchanging or refunding the products concerned. 

    As soon as we receive your return, we will contact you by email to confirm the refund of your order.

     

  • Make an exchange

    You may request an exchange of your item within 30 days of receipt of your order. The return costs are at your expense. The returned item must be intact, unopened and in its original packaging. Thank you to join to your sending:

    - the product(s);
    - the number of the order concerned;
    - the return form (French version, English version)


    Address your package to the appropriate address according to your location:

    USA

    Singapor

    Australia

    Canada

    Nooz Optics

    313 Talbot Blvd

    Chestertown, MD 21620

    USA

    Europe and other countries   

    LOGVAD E-shop Nooz

    17bis rue du Pont Tunnel

    7730 Estaimpuis

    Belgium 

      

    Failure to comply with these conditions, in particular the return conditions, will prevent Nooz Optics from exchanging or refunding the products concerned. 

    As soon as we receive your return, we will contact you via email to provide you with a promotion code that has the equivalent to the value of the returned item. A validity period of one week is granted so that you can place the order for the item to be received. Nooz Optics will not be responsible for shipping costs.

    If you have chosen to be refunded you will receive a confirmation email. 

  • Refund time

    Once your return is received, the refund will be made within 15 days of receipt of your items and automatically to the account associated with the credit card used at the time of payment or to the Paypal account used for payment.

WARRANTY

  • Nooz warranty

    All items sold by Nooz have a 2 year warranty.

    The warranty will not be effective and Nooz cannot be held responsible in the following cases:

    - Negligence or accidents; 
    - Lack of maintenance or care;
    - Normal wear and tear and aging of the product;
    - Modification of the product by the customer or a third party;
    scratches

    If the conditions are met, we ask you to please contact us by email mentioning your order reference (which is in the confirmation email). We will also ask you to attach photos that will allow us to see the problem.

    As soon as we receive all this information and if you meet the conditions, we will send you a coupon for the value of the damaged item so that you can place a new order on our site. Shipping costs are at the customer's expense.

    If your purchase took place in a store, we ask you to go directly to that same store. 

    For any questions regarding the warranty of your NOOZ items please contact us through our contact form.

     

RETURN FORM

📦DELIVERY AND TRACKING

COUNTRIES AND DELIVERY TIMES

  • Delivery method

    The service providers for the delivery are as follows:

    Note: these deadlines can be extended, especially during the festive season.

    Country STANDARD DELIVERY PREMIUM DELIVERY
    Germany, Austria, Denmark, Spain, Estonia, Finland, Ireland, Netherlands, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Sweden, Italy BPost Chronopost
    Belgium, Lithuania, Luxembourg, Malta, Poland, Switzerland, Croatia, Hungary, Bpost -
    USA, Canada, New Zeland, Singapor USPS  
    Greece, Bulgaria  - Chronopost
    Iceland, Norway Delivengo Suivi -
    Lichtenstein Delivengo Suivi Chronopost 
    Latvia BPost  
    UK Hermès  
    France La Poste  

     

     

  • Delivery time

     ⚠️ COVID 19: Deliveries are maintained but the delivery time can be slightly extended. Take care of yourself!

    The Nooz are delivered to the following countries. The delivery time varies from country to country. The time is expressed in working days(excluding Saturday, Sunday and public holidays). Any order placed before 11am will be shipped the same day. After 11am, the order will be shipped the next business day.  

    (expressed in business days)

     

     

    STANDARD DELIVERY

    PREMIUM DELIVERY

    France, Belgium 2-3 -
    Netherlands, UK, Spain 2-4 1-2
    Estonia, Finland 5-7

    1-2

    Malta 5-7  
    Greece 1-2
    Luxembourg, Czech Republic 2-4 -
    Austria, Denmark, Ireland, Germany  3-5 1-2
    Norway, Lithuania, Hungary, Poland, Croatia, Latvia, Switzerland 3-5 -
    Portugal, Italy 3-6 1-2
    Romania 5-7 4-6
    Bulgaria 4-5
    Sweden, Slovenia 4-6  
    Liechtenstein 5-7 2-4
    Slovakia 3-7  
    Iceland 7-9

     -

    USA 3-5

    -

    Canada 7-9 -
    Australia 14-21 -
    Singapour 14-21

    Please note that we also do not deliver to the province of Venice in Italy. The Balearic Islands, Canary Islands, Azores and Madeira, as well as Ceuta and Melilla, are also not served.If your country is not included in this list, it means that we do not deliver the Nooz there.

    * In case of delivery outside of Metropolitan France, administrative and/or customs charges may be applied by transport.

     

TRACK MY ORDER

  • Where is my order ?

    Once your order has been shipped, you will receive an email with the tracking number of your package. Once your package is in the hands of the carrier, please wait a maximum of 2 business days before the tracking number is updated. 

    You also have the possibility to track your order in your customer's account if you have created an account. 

    If your estimated delivery date has passed and you haven't received your order, please get in touch with our Customer Service here.

    We won't be able to provide you with additional information until this date has passed.

    ⚠️ COVID 19: Deliveries are maintained but the delivery time can be slightly extended. Take care of yourself!

BACK TO SENDER

  • Back to sender

    If you see by checking your online tracking that your package could not be delivered and is returned to the sender, it means that the postman could not identify your address and/or mailbox. 

    In this case, we invite you to contact us here in order to give us the correct and complete contact details or a different address. 

    When we receive the package back, we will contact you by email to verify your details, so please check your messages regularly until you have received your package.

    In the event that the package is returned for a reason for which you are responsible (unclaimed package, incorrect/incomplete address...), you will have to pay new delivery charges before the package is reshipped. 

COVID-19

  • Covid-19 info

    Dear customers, 

    Since March, the priority is put on the health safety of our employees and our customers. In our delivery warehouses, all staff are equipped with masks, protective gloves and hand sanitizing gels. Safety distances have also been set up. There is no risk for your orders to be contaminated. 

    Our transporters are doing their best to deliver to you as quickly as possible. Due to traffic restrictions and operational difficulties related to this unprecedented event, delivery times can sometimes be extended. We apologize for this inconvenience and thank you in advance for your patience. 

    Our teams are always at your service from Monday to Friday from 9am to 1pm and from 2pm to 5pm if you have any questions. 

    Please take care of yourself. 

🛒ORDER ON NOOZ-OPTICS.COM

ADAPT THE NOOZ TO YOUR PRESCRIPTION

  • Special prescription

    Nooz glasses are only reading glasses and will only correct your presbyopia. Nooz is not able to make lenses adapted to everyone's eyesight.

    However, reading glasses from the Essential range can be adapted to your prescription at an optician. This is not possible for reading glasses from the Original range. These are made of a single piece of injected polycarbonate.

    The 5 corrections that we offer on our website are +1: +1.5: +2: +2.5: +3.

MY ORDER

  • Modification or cancellation of my order

    It is possible for us to modify your order according to the progress of its preparation.

    To change/cancel your order, please contact us within one hour of confirmation by sending us your order number. 

    You will find the reference of your order, made up of numbers, in the confirmation email sent to you.

    You can contact us:

    - By phone from Monday to Friday from 9am to 1pm and from 2pm to 5pm:

    Belgium: +32 2 320 14 92
    France: +33 1 82 88 44 54
    UK: +44 20 3936 4030
    USA: +1-800-835-9074
    Other countries: +33 1 82 88 44 54

    - Via the contact form.

     For this type of request, we advise you to contact our team by phone.

  • Modify my delivery address

    If you wish to change your delivery address after placing an order : 

    Depending on the progress of your order, contact us as soon as possible (only Monday through Friday), we may still be able to modify your address. Please note that once your order has been shipped, we will not be able to make any further changes.

    In order to help you as quickly as possible, please indicate the reference of your order composed of numbers (ex:17568). We would also be grateful if you could provide us with the following information:

    - First name and surname of the recipient

    - Street name and number

    - Postal code and city

    - Country

    - Telephone number and e-mail address.

     

  • Order confirmation

    Order confirmation emails are sent to the address used for your order a few minutes after the payment of your order. If you have not received a confirmation email, we invite you to check the "spam" folder of your email.

    If you do not find it, do not hesitate to contact us so that we can ensure you receive your order.

    It is also possible that you may have written your email address incorrectly when you placed your order. In this case, we invite you to write to us via the contact form, mentioning all the information of your order (name, first name, email address with which you think you placed the order, city, etc...) so that we can find it as soon as possible. 

    As soon as the email address has been corrected, we will send you a new confirmation email. In the majority of cases, even if this problem occurs, your order is already on its way and should not take long to be delivered.

  • I received a defective item

    In case you receive a defective item, please contact us immediately via the contact form with the following information:

    - Your order number

    - The reference of the damaged item 

    - A description of the problem

    - Photo evidence

    If your package has been delivered already damaged. Please keep a proof in the form of a photo of the condition of your package on arrival.

    All claims for items that arrive damaged must be submitted within 7 days of the delivery date.

    Once we receive the above information, we will ensure that the problem is rectified as soon as possible. 

    Please do not return any items to us unless requested to do so by a member of our Customer Service team. This can prolong the process and we may not always need to requisition the faulty items. 

  • Different delivery and billing addresses

    To add a billing address, you can directly check the box "Use a different billing address" when you enter your payment method. 

    If you have already entered your address, you can add a new address by unchecking the box "Same as delivery address" on the payment page. 

     

👤MY NOOZ ACCOUNT

NEW CUSTOMER

  • Create a Nooz account

    To create a Nooz account, it is very easy:

    - Click on the "Login" space at the top right of the home page on your computer.

    - Then click on "I'm new here".

    - Enter your email address.

    - Fill in the requested information and validate.


    In order to make your registration easier and faster, you also have the possibility to automatically pre-fill in the registration form using the "Facebook" or "Google" option. 

    Please note that our notification emails will be sent to the email address linked to your Facebook or Gmail account. 

MANAGE MY DATA

  • Change my addresses

    If you wish to change your address before placing an order, you can do so at any time from your account. Simply log in to your account and select "My Addresses", then click on "Add Address". Then enter a new address which will be your default delivery and billing address.

  • Change or retrieve my password

    To change or retrieve your password, go to your "My Account" area at the top right of the home page. Enter your email address and click "Reset Password". You will then receive an email allowing you to reset your password.

    Note that if you were previously logged in with your Facebook or Gmail account, the password will be the same as you use on those sites. 

  • Login to my account

    To log in to your Nooz account, click on the "Login" space at the top right of the home page on your computer.

    Enter your email address and password and validate.
    You can also log in via "Facebook" or "Gmail".

  • Receive or unsubscribe from the Noozletter

    To receive our Noozletter, simply go to the home page of the site and scroll down to see "NOOZLETTER" on the right. Enter your email address and you will receive all the new information. If you don't receive our invitations, we invite you to first check your spam and add contact@nooz-optics.com to your address book.

    If you no longer wish to receive our Noozletter, simply click on the unsubscribe link at the bottom of each of our newsletters. Your email will then be deleted. Please note that this can take up to 7 working days. 

💳PAYMENT, PROMO & REFERRAL

PAYMENT

  • My payment was refused, what should I do?

    If your payment has been refused, we advise you to place your order again with another payment method but also to refresh your web page. 

    If the problem persists, we recommend that you empty your cache and cookies and use Google Chrome for optimal navigation.

    Do not hesitate to contact our customer service here

  • Customs fees and import taxes

    Nooz is not responsible for taxes and additional service fees charged by some countries. Customers will be held responsible for any restrictions, duties, taxes and other charges levied by the country of destination before placing an order. Nooz will not be responsible for any duties, taxes or customs fees under any circumstances.

  • Secure payment

    We use 3 independent secure payment services: 

    - Stripe

    - Paypal 

    - Mollie 

    Each of these services have their own method of securing payment information. Binoptics has no access to confidential payment data and does not store it either. The information that you send us to process your order is only used within the framework of our commercial relationship. In no way this information will be shared with third parties or resold.  

  • Methods of payment

    Various methods of payment are offered to you:

    - By card: Visa, Mastercard, American Express

    - PayPal

    - Bancontact (Belgium)

    - IDeal (Netherlands)

    No other method of payment is accepted. We also do not accept payment after delivery. Your purchases must be paid at the time of ordering.

    Without payment, no order will be accepted.

PROMOTION

  • Use my coupon code

    If you have a discount code, simply enter it in the "Promo Code" field in the summary of your order and click OK. The discount will be automatically applied to your order.

    Please note that the discount code is deducted from the price of the purchased item and not from the total with the postage/taxes. 

    If customer service has given you a discount code for your exchange or warranty, please make sure you are logged in to your account before using it. 

     

REFERRALS

  • How does the referral work?

    If you wish to offer a 5€ discount on the first order to your friend you can refer them. Simply go on to our website and sign up for the "Refer a Friend Program" via this link: https://www.nooz-optics.com/eu/en-eu/refer

    For every friend that places an order and mention you as a referrer while ordering (which gives them a 5€ discount on their order), you will receive a voucher of 5€.

  • I've been referred by a friend. How do I get the 5€ discount?

    To benefit from the 5€ discount given by a referrer, follow the steps listed below:

    - Place the items in your cart and click on "Proceed to Checkout".
    - On the Summary page of your order, click on "Referred by a friend?"

    - Give the name and email address of your referrer.

    You will then receive a voucher code that you'll need to insert in the box"Promo code", still on the Summary page. Finally click on "OK".

  • My friends ordered thanks to my referral. I haven't received my discount. What should I do?

    If two of your friends have each placed a first order and have mentioned your referral while ordering - and have therefore received $5 on their order - you should have received a voucher code of $5. 

    If you haven't received an email, we first advise you to check if your emailing system hasn't considered it as spam. Then you might want to check that there is no spelling mistake in the email address you gave when signing up for the Refer a Friend program.

    If you really haven't received the email with the voucher code, feel free to contact us.

👓NOOZ PRODUCTS

THE READING GLASSES

  • Original

    The Nooz Original are reading glasses without branches. 

    The lenses are made with injection-moulded polycarbonate et the nasal part has an elastomer. This piece is very important because it helps the glasses to stay in place but also provides you with all the confort you need while reading. The Nooz Original are very light, they only weight 6 grams. To know how to place the Nooz on your nose, you can watch this video: 

    https://www.youtube.com/watch?v=y_6ShG70j1I

     

    Nooz Original (oval et rectangle):

    Frame dimension : 110 x 40 x 5 mm

  • Essential

    The Nooz Essential are reading glasses with branches. 

    The lenses are made of polycarbonate, the frame with nylon TR90 and the branches with steel. Those materials are able to offer you a product ultra flexible. The Nooz Essential are also very light, they only weight 17 grams.

    They comply with European standards for pre-assembled glasses (NF EN 14139) and international standards for corrective eyeglass frames (ISO 12870).

     

    Nooz Essential dimensions:

    Alba

    Capture_d_e_cran_2020-02-27_a__16.50.16.png

     

    Bao 

    Capture_d_e_cran_2020-02-27_a__17.08.56.png

PRESBYOPIA

  • How to choose the strength for my Nooz?

    To know the strength you need for the Nooz, you can print our eyesight test, available here.

    The Nooz are aimed at people suffering from long-sightedness. If you have an eyesight prescription, long-sightedness will be mentioned as ADD.

    Short-sightedness and astygmatism will not be taken into account on the Nooz.