Refund process

You can request a return of your order within 30 days of receipt directly through your customer account.

Please, note that return shipping costs are the responsibility of the customer (you will have to ship back the items to Belgium or to USA).

How to make a return request

• Log in to your customer account
• Go to "My Orders" and choose the relevant order
• Click "Request Return"
• Select the reason for the return and the item(s) concerned. If relevant, please add feedback in the optional note section, all customer feedback is important to us.
• Validate your request return

Once submitted, you will receive an email from us confirming that we received your request return. We will review your return request, and if approved, you will receive further instruction for your return via email. 

Please answer to this email specifying that you wish to be refunded. Otherwise, we will contact you with a voucher for the value of the purchased items.

Conditions for approving return request

The returned item must be intact and in its original packaging.

Please include the following items with your return:

• The product(s);
• Your original order number containing the returned item (invoice)

About your refund

Please note that it might take up to 15 days for us to receive your return. Upon receipt we will contact you to confirm that your refund has been issued.