Our answers to your questions

Refund process

You may request the return of your item within 30 days of its reception. Customers are responsible for the return shipping costs. You can return them to one of the following address: Logvad Mouscron 105 Rue de la Montagne 7700 Mouscron Belgium


Nooz Returns 1870 Lynnbury Woods Rd Dover, DE 19904 USA 

The returned item must be intact and in its original packaging. Please include the following with your return: - the product(s); - your original order number containing the item being returned; - the return form: French version / English version 

The credit will go back to the original payment method within 15 days after the reception of your package. You will be informed via email once the refund is sent. Please note that AMAZON ORDERS must be returned directly to AMAZON. We do not accept Amazon returns**.** If you have any questions please contact AMAZON customer service.

 




*AMAZON orders must be returned directly to AMAZON. We do not accept Amazon returns. If you have any questions please contact AMAZON customer service.


Upon reception of your order, you will receive an email to confirm the refund of the returned item.
Allow approximately 7 to 15 days for our warehouse to process your return.
Please note that the refund of an order paid with a e-gift card will automatically be refunded as a store credit. 

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