Our answers to your questions

Refund process

You may request the return of your item within 30 days of its reception.. Customers are responsible for the return shipping costs.

Before returning your order, make sure to contact our customer service so that the return form can be provided to you.

Failure to comply with these conditions, Nooz Optics will not be able to refund or exchange the products concerned.

*AMAZON orders must be returned directly to AMAZON. We do not accept Amazon returns. If you have any questions please contact AMAZON customer service.

Upon reception of your order, you will receive an email to confirm the refund of the returned item.
Allow approximately 7 to 15 days for our warehouse to process your return.
Please note that the refund of an order paid with a e-gift card will automatically be refunded as a store credit. 

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