Our answers to your questions

Make an exchange

You may request an exchange of your item within 30 days of receipt of your order. The return costs are at the consumer's expense. The returned item must be intact and in its original packaging. Please include the following with your return:

- the product(s);
- your original order number containing the item being returned;

- the return form (French version, English version)

*AMAZON orders must be returned directly to AMAZON. We do not accept their returns. If you have any questions, please do not hesitate to contact AMAZON customer service.

Address your package to the appropriate address according to your location:

USA

Singapor

Australia

Canada

Nooz Optics

313 Talbot Blvd

Chestertown, MD 21620

USA

Europe and other countries   

LOGVAD E-shop Nooz

17A rue du Pont Tunnel 

7730 Estaimpuis

Belgium 

  

Failure to comply with these conditions, in particular the return conditions, will prevent Nooz Optics from exchanging or refunding the products concerned. 

As soon as we receive your return, we will contact you via email to provide you with a promotion code that has the equivalent to the value of the returned item. A validity period of one week is granted so that you can place the order for the item to be received. Nooz Optics will not be responsible for shipping costs.

If you have chosen to be refunded you will receive a confirmation email. 

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