Our answers to your questions

Order confirmation

Order confirmation emails are sent to the address used for your order a few minutes after the payment of your order. If you have not received a confirmation email, we invite you to check the "spam" folder of your email.

If you do not find it, do not hesitate to contact us so that we can ensure you receive your order.

It is also possible that you may have written your email address incorrectly when you placed your order. In this case, we invite you to write to us via the contact form, mentioning all the information of your order (name, first name, email address with which you think you placed the order, city, etc...) so that we can find it as soon as possible. 

As soon as the email address has been corrected, we will send you a new confirmation email. In the majority of cases, even if this problem occurs, your order is already on its way and should not take long to be delivered.

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