In case you receive a defective item, please contact us immediately via the contact form with the following information:
- Your order number
- The reference of the damaged item
- A description of the problem
- Photo evidence
If your package has been delivered already damaged. Please keep a proof in the form of a photo of the condition of your package on arrival.
All claims for items that arrive damaged must be submitted within 7 days of the delivery date.
Once we receive the above information, we will ensure that the problem is rectified as soon as possible.
Please do not return any items to us unless requested to do so by a member of our Customer Service team. This can prolong the process and we may not always need to requisition the faulty items.