Our answers to your questions

What happens if my order is lost or delayed in transit?

Once packages are shipped, they are taken in charge by the carrier and our logistics team can no longer intervene.

If the delivery of your order is delayed during its routing, we invite you to contact first the selected transport provider.
They will be able to reschedule a new delivery for you to receive your order the soonest possible.

If your order went lost in transit, please contact our customer service and make sure to confirm your delivery address.
They will be able to find a complaint to the carrier and process a new order for you.

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