Our answers to your questions

What happens if my order is returned to the sender?

If you see, by checking your online tracking, that your order could not be delivered and was returned to the sender, it means that the carrier could not identify your address and/or mailbox.

In this case, we invite you to contact our customer service here in order to give us the correct and complete contact details or a different address.
When we receive the package back, we will contact you by email to verify your details, so please check your messages regularly until you have received your package.

In the event that the package is returned for a reason for which customers are responsible (unclaimed package, incorrect/incomplete address...), customers will have to pay new delivery charges before the package is reshipped.

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