COUNTRIES AND DELIVERY TIMES

  • Delivery method

    The service providers for the delivery are as follows:

     

    Countries

    STANDARD DELIVERY

    EXPRESS DELIVERY

    Germany

    HERMES

    CHRONOPOST EXPRESS

    Australia

    USPS

    -

    Austria

    CHRONOPOST CLASSIC

    CHRONOPOST EXPRESS

    Belgium

    BPOST Bus

    -

    Bulgaria

    CHRONOPOST CLASSIC

    CHRONOPOST EXPRESS

    Canada

    USPS

    -

    Croatia

    CHRONOPOST CLASSIC

    CHRONOPOST EXPRESS

    Denmark

    DHL

    CHRONOPOST EXPRESS

    Spain

    HERMES

    CHRONOPOST EXPRESS

    Estonia

    DHL

    CHRONOPOST EXPRESS

    USA

    USPS

    -

    Finland

    DHL

    CHRONOPOST EXPRESS

    France

    LA POSTE

    -

    Greece

    DHL

    CHRONOPOST EXPRESS

    Hungary

    DHL

    CHRONOPOST EXPRESS

    Ireland

    DHL

    CHRONOPOST EXPRESS

    Iceland

    DELIVENGO SUIVI

    -

    Italy

    DHL

    CHRONOPOST EXPRESS

    Latvia

    DHL

    CHRONOPOST EXPRESS

    Lithuania

    DHL

    CHRONOPOST EXPRESS

    Luxembourg

    HERMES

    CHRONOPOST EXPRESS

    Norway

    DELIVENGO SUIVI

    -

    New Zealand

    USPS

    -

    Netherlands

    DELIVENGO SUIVI

    CHRONOPOST EXPRESS

    Poland

    DHL

    CHRONOPOST EXPRESS

    Portugal

    Hermes

    CHRONOPOST EXPRESS

    Czech Republic

    DHL

    CHRONOPOST EXPRESS

    Romania

    DHL

    CHRONOPOST EXPRESS

    UK

    DELIVENGO SUIVI

    -

    Singapore

    USPS

    -

    Slovakia

    DHL

    CHRONOPOST EXPRESS

    Slovenia

    DHL

    CHRONOPOST EXPRESS

    Sweden

    DHL

    CHRONOPOST EXPRESS

    Switzerland

    Bpost Mini Pak Scan

    -

    Italy (remote provinces)

    DHL

    -

    Cyprus

     

    CHRONOPOST EXPRESS

     

    *: Standard free shipping over 65ÔéČ, 65┬ú, $65

     

    **For the following Italian provinces please note that the shipping cost is 17ÔéČ and the orders are not eligible for free shipping:

    Agrigento, Cagliari, Caltanisetta, Carbonia Iglesias, Catania, Catanzaro, Cosenza, Crotone, Enna, Medio Campidano, Messina, Nuoro, Ogliastra, Olbia Tempio, Oristano, Palermo, Ragusa, Regio Calabria, Sassari, Syracuse, Sondrio, Venice, Vibo Valentia

  • Delivery time

     

    The Nooz are delivered to the following countries. The delivery time varies from country to country. The time is expressed in working days(excluding Saturday, Sunday and public holidays). Any order placed before 11am will be shipped the same day except on Friday. After 11am, the order will be shipped the next business day.  

    Countries

    STANDARD DELIVERY

    EXPRESS DELIVERY

    Germany

    4-5

    1-2

    Australia

    10-14

    -

    Austria

    2-3 

    1-2 

    Belgium

    2-3

    -

    Bulgaria

    5-7

    1-2 

    Canada

    5-7

    -

    Croatia

    4-6 1-2 

    Denmark

    4-6

    1-2 

    Spain

    4-5 1-2 

    Estonia

    4-6 1-2 

    USA

    2-5

    -

    Finland

    4-6

    1-2

    France

    2-3

    -

    Greece

    4-6

    1-2

    Hungary

    4-6

    1-2

    Ireland

    4-6

    1-2

    Iceland

    4-6

    -

    Italy

    4-6 1-2

    Latvia

    3-5 1-2

    Lithuania

    4-6 1-2

    Luxembourg

    2-4 1-2

    Norway

    6-9 -

    New Zealand

    10-14 -

    Netherlands

    2-3 1-2

    Poland

    3-5 1-2

    Portugal

    4-6 1-2

    Czech Republic

    3-6 1-2

    Romania

    3-4 1-2

    UK

    4-6 -

    Singapore

    10-14 -

    Slovakia

    3-4 1-2

    Slovenia

    3-4 1-2

    Sweden

    2-4 1-2

    Switzerland

    3-5 -

    Italy (remote provinces)

    4-6  - 

    Cyprus

    5-7

     

     

    The Balearic Islands, Canary Islands, Azores and Madeira, as well as Ceuta and Melilla, are not served. If your country is not included in this list, it means that we do not deliver the Nooz there.

    * In case of delivery outside of Metropolitan France, administrative and/or customs charges may be applied by transport.

     

TRACK MY ORDER

  • Where is my order ?

    Once your order has been shipped, you will receive an email with the tracking number of your package. Once your package is in the hands of the carrier, please wait a maximum of 2 business days before the tracking number is updated. See below the transporters used: 

     

    - Europe/UK: Chronopost/DPD

    - France, Norway, Iceland: La Poste 

    - Belgium: BPost

    - Canada: APC logistic and Local postal service 

    - USA/Australia/Singapore: USPS and Local postal service (Australia and Singapore)

     

     

     

  • Tracking shows delivered but I did not receive it. What do do?

    If you have not received your package, we advise you to check with your neighbors or the person in charge of the building (if one), who may have picked it up for you or by accident. It is also possible that the delivery status has been updated slightly in advance, and the package may arrive later in the day or the next day. 

    After that if you still have no sign of your package, please write to us at contact@nooz-optics.com so that we can find a solution together. 

  • Back to sender

    If you see by checking your online tracking that your package could not be delivered and is returned to the sender, it means that the postman could not identify your address and/or mailbox. 

    In this case, we invite you to contact us here in order to give us the correct and complete contact details or a different address. 

    When we receive the package back, we will contact you by email to verify your details, so please check your messages regularly until you have received your package.

    In the event that the package is returned for a reason for which you are responsible (unclaimed package, incorrect/incomplete address...), you will have to pay new delivery charges before the package is reshipped. 

COVID-19

  • Covid-19 info

    Dear customers, 

    Since March, the priority is put on the health safety of our employees and our customers. In our delivery warehouses, all staff are equipped with masks, protective gloves and hand sanitizing gels. Safety distances have also been set up. There is no risk for your orders to be contaminated. 

    Our transporters are doing their best to deliver to you as quickly as possible. Due to traffic restrictions and operational difficulties related to this unprecedented event, delivery times can sometimes be extended. We apologize for this inconvenience and thank you in advance for your patience. 

    Our teams are always at your service from Monday to Friday from 9am to 1pm and from 2pm to 5pm if you have any questions. 

    Please take care of yourself.