• My payment was refused, what should I do?

    If your payment has been refused, we advise you to place your order again with another payment method but also to refresh your web page. 

    If the problem persists, we recommend that you empty your cache and cookies and use Google Chrome for optimal navigation.

    Do not hesitate to contact our customer service here

  • Customs fees and import taxes

    Nooz is not responsible for taxes and additional service fees charged by some countries. Customers will be held responsible for any restrictions, duties, taxes and other charges levied by the country of destination before placing an order. Nooz will not be responsible for any duties, taxes or customs fees under any circumstances.

  • Secure payment

    We use 3 independent secure payment services: 

    - Stripe

    - Paypal 

    - Mollie 

    Each of these services have their own method of securing payment information. Binoptics has no access to confidential payment data and does not store it either. The information that you send us to process your order is only used within the framework of our commercial relationship. In no way this information will be shared with third parties or resold.  

  • Methods of payment

    Various methods of payment are offered to you:

    - By card: Visa, Mastercard, American Express

    - PayPal

    - Bancontact (Belgium)

    - IDeal (Netherlands)

    No other method of payment is accepted. We also do not accept payment after delivery. Your purchases must be paid at the time of ordering.

    Without payment, no order will be accepted.


  • Use my coupon code

    If you have a discount code, simply enter it in the "Promo Code" field in the summary of your order and click OK. The discount will be automatically applied to your order.

    Please note that the discount code is deducted from the price of the purchased item and not from the total with the postage/taxes.