You can make an exchange by requesting a return of your order within 30 days of receipt directly through your customer account.
Please, note that return shipping costs are the responsibility of the customer (you will have to ship back the items to Belgium or to USA).
How to make a return request
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Log in to your customer account
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Go to "My Orders" and choose the relevant order
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Click "Request Return"
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Select the reason for the return and the item(s) concerned. If relevant, please add feedback in the optional note section, all customer feedback is important to us.
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Validate your request return
Once submitted, you will receive an email from us confirming that we received your request return. We will review your return request, and if approved, you will receive further instruction for your return via email.
Note: by default, we issue voucher equal to your item value for approved returns. If you wish to receive a refund instead, please specify it by answering the "return request received" email.
Conditions for approving return request
The returned item must be intact and in its original packaging.
Please include the following items with your return:
About your voucher
Please note that it might take up to 15 days for us to process your return. Upon receipt, we will contact you by email to provide you with an exchange voucher of the value of the returned items.
You have 30 days to use this credit to order the item of your choice.
Please note that the voucher does not cover shipping costs. These remain the responsibility of the customer.