TRACK MY ORDER
Where is my order ?
Once your order has been shipped, you will receive an email with the tracking number of your package. Once your package is in the hands of the carrier, please wait a maximum of 2 business days before the tracking number is updated. See below the transporters used:
- Europe/UK: Chronopost/DPD
- France, Norway, Iceland: La Poste
- Belgium: BPost
- Canada: APC logistic and Local postal service
- USA/Australia/Singapore: USPS and Local postal service (Australia and Singapore)
Tracking shows delivered but I did not receive it. What do do?
If you have not received your package, we advise you to check with your neighbors or the person in charge of the building (if one), who may have picked it up for you or by accident. It is also possible that the delivery status has been updated slightly in advance, and the package may arrive later in the day or the next day.
After that if you still have no sign of your package, please write to us at email@example.com so that we can find a solution together.
Back to sender
If you see by checking your online tracking that your package could not be delivered and is returned to the sender, it means that the postman could not identify your address and/or mailbox.
In this case, we invite you to contact us here in order to give us the correct and complete contact details or a different address.
When we receive the package back, we will contact you by email to verify your details, so please check your messages regularly until you have received your package.
In the event that the package is returned for a reason for which you are responsible (unclaimed package, incorrect/incomplete address...), you will have to pay new delivery charges before the package is reshipped.