📦SHIPPING AND DELIVERY

Shipping, methods of delivery and tracking

  • How to track my order?

    You can check the status of your order via the "Track my order" page; just enter the email address, or phone number, used for your purchase and click on “Submit”. Then the status of your order will be displayed:

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    Once your order has been shipped, you will receive an email with the tracking number of your package. You can follow the progress of the delivery by clicking on “View” You will be directed to a new page where you can find all the information about the delivery of your order:

    • tracking number
    • summery of your order
    • delivery address
    • billing address

    All shipments to European countries are made from our logistics center in Belgium.

     

    Standard delivery:

    Shipments between Belgium and the country of destination are made by La Poste, then they will be handled by the local carrier of the country of destination.

    To track your order once it has arrived in your country, simply select the tracking number (received in the shipment confirmation email) and copy it to your local post office website. You will then have access to every delivery information.

     

    Delivery France / Belgium

    Shipments to France are made by La Poste Lettre Suivie.
    Shipments to Belgium are made by Bpost.

    You can therefore access the tracking information directly via the link provided in the shipment confirmation email.

     

    Express delivery

    If you have opted for an express delivery, the shipment of your order will be handled by Chronopost that will directly provide all the information specific to each delivery (delivery time, delay notification, holidays, customs restrictions, etc.).

     

    All shipments outside Europe countries are made from our logistics center in USA.

  • What happens if my order is lost or delayed in transit?

    Once packages are shipped, they are taken in charge by the carrier and our logistics team can no longer intervene.

    If the delivery of your order is delayed during its routing, we invite you to contact first the selected transport provider.
    They will be able to reschedule a new delivery for you to receive your order the soonest possible.

    If your order went lost in transit, please contact our customer service and make sure to confirm your delivery address.
    They will be able to find a complaint to the carrier and process a new order for you.

  • What happens if my order is returned to the sender?

    If you see, by checking your online tracking, that your order could not be delivered and was returned to the sender, it means that the carrier could not identify your address and/or mailbox.

    In this case, we invite you to contact our customer service here in order to give us the correct and complete contact details or a different address.
    When we receive the package back, we will contact you by email to verify your details, so please check your messages regularly until you have received your package.

    In the event that the package is returned for a reason for which customers are responsible (unclaimed package, incorrect/incomplete address...), customers will have to pay new delivery charges before the package is reshipped.

📬RETURNS AND WARRANTY

EXCHANGES AND REFUNDS

  • Make an exchange

    You may request the return of your item within 30 days of its reception.. Customers are responsible for the return shipping costs.

    Before returning your order, make sure to contact our customer service so that the return form can be provided to you.

    Failure to comply with these conditions, Nooz Optics will not be able to refund or exchange the products concerned.


    *AMAZON orders must be returned directly to AMAZON. We do not accept Amazon returns. If you have any questions please contact AMAZON customer service.


    Upon reception of your return, we will contact you by email to provide a purchase code equivalent to the value of the returned item.
    A validity period of one week is granted so that you can acquire the Nooz of your choice.
    Nooz Optics will not be responsible for additional shipping costs.

     

  • Refund process

    You may request the return of your item within 30 days of its reception.. Customers are responsible for the return shipping costs.

    Before returning your order, make sure to contact our customer service so that the return form can be provided to you.

    Failure to comply with these conditions, Nooz Optics will not be able to refund or exchange the products concerned.


    *AMAZON orders must be returned directly to AMAZON. We do not accept Amazon returns. If you have any questions please contact AMAZON customer service.


    Upon reception of your order, you will receive an email to confirm the refund of the returned item.
    Allow approximately 7 to 15 days for our warehouse to process your return.
    Please note that the refund of an order paid with a e-gift card will automatically be refunded as a store credit. 

💳PAYMENT, PROMO

PAYMENT

  • My payment was refused, what should I do?

    If your payment has been refused, we advise you to place your order again with another payment method but also to refresh your web page. 

    If the problem persists, we recommend that you empty your cache and cookies and use Google Chrome for optimal navigation.

    Do not hesitate to contact our customer service here

👤MY NOOZ ACCOUNT

NEW CUSTOMER

  • Create a Nooz account

    To create a Nooz account, it is very easy:

    - Click on the "Login" space at the top right of the home page on your computer.

    - Then click on "I'm new here".

    - Enter your email address.

    - Fill in the requested information and validate.


    In order to make your registration easier and faster, you also have the possibility to automatically pre-fill in the registration form using the "Facebook" or "Google" option. 

    Please note that our notification emails will be sent to the email address linked to your Facebook or Gmail account. 

     

MANAGE MY DATA

  • Change my addresses

    If you wish to change your address before placing an order, you can do so at any time from your account. Simply log in to your account and select "My Addresses", then click on "Add Address". Then enter a new address which will be your default delivery and billing address.

  • Change or retrieve my password

    To change or retrieve your password, go to your "My Account" area at the top right of the home page. Enter your email address and click "Reset Password". You will then receive an email allowing you to reset your password.

    Note that if you were previously logged in with your Facebook or Gmail account, the password will be the same as you use on those sites. 

  • Login to my account

    To log in to your Nooz account, click on the "Login" space at the top right of the home page on your computer.

    Enter your email address and password and validate.
    You can also log in via "Facebook" or "Gmail".

  • Receive or unsubscribe from the Noozletter

    To receive our Noozletter, simply go to the home page of the site and scroll down to see "NOOZLETTER" on the right. Enter your email address and you will receive all the new information. If you don't receive our invitations, we invite you to first check your spam and add contact@nooz-optics.com to your address book.

    If you no longer wish to receive our Noozletter, simply click on the unsubscribe link at the bottom of each of our newsletters. Your email will then be deleted. Please note that this can take up to 7 working days.