Our answers to your questions

Back to sender

If you see by checking your online tracking that your package could not be delivered and is returned to the sender, it means that the postman could not identify your address and/or mailbox. 

In this case, we invite you to contact us here in order to give us the correct and complete contact details or a different address. 

When we receive the package back, we will contact you by email to verify your details, so please check your messages regularly until you have received your package.

In the event that the package is returned for a reason for which you are responsible (unclaimed package, incorrect/incomplete address...), you will have to pay new delivery charges before the package is reshipped. 

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