EXCHANGES AND REFUNDS

  • Make a return

    You may request the return of your item within 30 days of receipt of your order. The return costs are at the consumer's expense. The returned item must be intact and in its original packaging. Please include the following with your return:

    - the product(s);
    - your original order number containing the item being returned;
    - the attached return form (French version, English version)

    *AMAZON orders must be returned directly to AMAZON. We do not accept their returns. If you have any questions, please do not hesitate to contact AMAZON customer service.

    Address your package to the appropriate address according to your location:

    USA

    Singapor

    Australia

    Canada

    Nooz Optics

    313 Talbot Blvd

    Chestertown, MD 21620

    USA

    Europe and other countries   

    LOGVAD E-shop Nooz

    17A rue du Pont Tunnel 

    7730 Estaimpuis

    Belgium 

      

    Failure to comply with these conditions, in particular the return conditions, will prevent Nooz Optics from exchanging or refunding the products concerned. 

    As soon as we receive your return, we will contact you by email to confirm the refund of your order.

     

  • Make an exchange

    You may request an exchange of your item within 30 days of receipt of your order. The return costs are at the consumer's expense. The returned item must be intact and in its original packaging. Please include the following with your return:

    - the product(s);
    - your original order number containing the item being returned

    - the return form (French version, English version)

    *AMAZON orders must be returned directly to AMAZON. We do not accept their returns. If you have any questions, please do not hesitate to contact AMAZON customer service.

    Address your package to the appropriate address according to your location:

    USA

    Singapor

    Australia

    Canada

    Nooz Optics

    313 Talbot Blvd

    Chestertown, MD 21620

    USA

    Europe and other countries   

    LOGVAD E-shop Nooz

    17A rue du Pont Tunnel 

    7730 Estaimpuis

    Belgium 

      

    Failure to comply with these conditions, in particular the return conditions, will prevent Nooz Optics from exchanging or refunding the products concerned. 

    As soon as we receive your return, we will contact you via email to provide you with a promotion code that has the equivalent to the value of the returned item. A validity period of one week is granted so that you can place the order for the item to be received. Nooz Optics will not be responsible for shipping costs.

    If you have chosen to be refunded you will receive a confirmation email. 

     

  • Refund time

    Once your return is received, the refund will be made within 15 days of receipt of your items and automatically to the account associated with the credit card used at the time of payment or to the Paypal account used for payment.

WARRANTY

  • Nooz warranty

    All items sold by Nooz have a 2 year warranty.

    The warranty will not be effective and Nooz cannot be held responsible in the following cases:

    - Negligence or accidents; 
    - Lack of maintenance or care;
    - Normal wear and tear and aging of the product;
    - Modification of the product by the customer or a third party;
    scratches

    If the conditions are met, we ask you to please contact us by email mentioning your order reference (which is in the confirmation email). We will also ask you to attach photos that will allow us to see the problem.

    As soon as we receive all this information and if you meet the conditions, we will send you a coupon for the value of the damaged item so that you can place a new order on our site. Shipping costs are at the customer's expense.

    If your purchase took place in store less than two years ago, you can contact us directly with a proof of purchase. 

    For any questions regarding the warranty of your NOOZ items please contact us through our contact form.

     

RETURN FORM